Crisis Management
Imagine the worst case scenario that could conceivably happen to your company: The death of a key employee? A terrorist attack? A kidnapping abroad? A letter bomb campaign? Product contamination? Theft of your intellectual property?
How prepared would it be if this scenario became a reality? Could the event be contained and resolved, or does it have the ability to damage your company's profile, harm your staff, destroy your infrastructure, or seriously affect the company's ability to perform its key functions?
What effect could this event have, if not handled correctly, on your company's corporate image? A dramatic fall in share price? Loss of reputation? Angry shareholders? Financial ruin? Legal action? Public condemnation?
As a key decision-maker or "controlling mind" of the company, you must decide with your key management team how the company will react to any such emergency. And in order to minimise the event's long-term impact, you and your team must react quickly and make the right decisions at a time when the organisation is at its most vulnerable, and therefore most liable to make mistakes.
Additionally, the actions you take under extreme stress can face scrutiny in a later court of law if it is deemed that you, as an individual, along with members of your management team at the time, failed in your duty of care by failing to perform effectively.
Prosecution could be the reality facing ALL companies from this year if, as is thought likely, the British Government's new Corporate Manslaughter Bill comes into force. This new law will apply across the board to companies operating all over the world and will place responsibility firmly upon the shoulders of senior managers.
The balance of probabilities suggests that a crisis situation will manifest itself away from your base location, perhaps in a conflict zone, with possible added difficulties of extreme weather conditions, logistics or language barriers to overcome.
It is therefore important to have in place a system for managing such a crisis, with clearly documented and tested procedures, and teams who are a fully trained and rehearsed.
The key to effective Crisis Management is in the preparation and rehearsal of a corporate Contingency Plan, based on the worst-case scenario, that empowers a trained and practiced Crisis Management Team whose job it is to effectively minimise the effect a significant crisis would have on the company as a whole.
Centurion's Risk and Crisis Management professionals have a background in high-risk UK law enforcement, and military close protection operations in some of the world's most hazardous and risk-laden environments. Our team possesses the necessary real world experience to operationalise crisis and risk scenarios in order to minimise the event's impact.
Our experts will take you through the lessons learned from topical case studies by examining crises that hit the headlines with significant implications for those involved. Combining theory with practice your team will be put through their paces in a structured approach to learning, leading to Crisis Management Team exercises designed to challenge, stimulate and inspire. By the end of the course your senior managers will have practiced their response to a major crisis in a final extended exercise designed to equip you with a well drilled team, ready to act and implement your organisation’s contingency plans in times of crisis.
The syllabus has been designed by academically qualified practitioners with many years of experience in managing crises coupled with up-to-date theory and knowledge of the best practices in organisational learning.
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